1. What’s WCAF Shipment Management?

WCAF Shipment Management is a one-stop-service providing technical solution for anyone involved in the supply chain.

2. How WCAF Shipment Management can improve my service?

WCAF Shipment Management can improve your service because  we have centralized information for you to make it easier to research required information from a conversion formula to the location of cargo. Now you can provide clients and agents with online tracking and tracing adding value to the services you provide. WCAF Shipment management will reduce your overhead costs while putting you ahead of the competition.

3. How to subscribe to WCAF Shipment Management?

You can subscribe to be a member of WCAF Shipment Management by sending your request to info@wcafsm.com.

4. Are there any charges or fees to subscribe to WCAF Shipment Management?

WCAF Shipment management is part of all WCA Family members benefit package and has no cost for annual subscription, number of users, number of records or any costs at all as this is a one of the many WCA Family membership benefits.

5. Do I have to install any program before using the service or not?

WCAF Shipment Management is web based so you only need an internet browser and internet connection to use the services.

6. Why WCAF Shipment Management is different from others?

WCAF Shipment Management provides online tracking and tracing from door to door for all modes of transportation. In addition to the tracking system WCAF Shipment Management provides valuable information. What other tracking service allows for unlimited users and records for a small annual fee.

7. Can I try the service before I  subscribe?

Yes! Click here and use “test” as the user ID and password. Be sure that you have “test” as an origin or destination forwarder because only shipment participants can view data for a shipment.

8. Do I need to do any re-keying data?

WCAF Shipment Management can have shipments added and edited manually or data can be uploaded and downloaded to and from WCAF Shipment Management and most forwarding systems by using our translator tool. The translator tools requires one time mapping of data fields that takes less than 1 hour and after that you can automatically upload and download data with speed and ease reducing input and potential data keying errors .

9. What is the “Data Translator Tool”?

WCAF Shipment Management provides a “Data Translator Tool” that your information technology specialist will be able to map your data to and from  WCAF Shipment Management. The “Data Translator Tool” will allow your system to exchange information with most forwarder software systems

10. Does WCAF Shipment Management guarantee confidentiality of the data?

Yes we guarantee confidentiality of your data in writing and will never sell or share it with anyone. Some companies currently offering low-priced tracking programs use this means to gain revenues, but WCAF Shipment Management believes in the full confidentiality of all data.

11. What kind of reports does WCAF Shipment Management have?

WCAF Shipment Management comes with a full array of reports along with a report writer to create any special report your management, staff, customers and agents may require. Twelve customizable fields are built into WCAF Shipment Management allowing you to provide unique required data for tracking and reporting.

12. What are the three levels of users in WCAF Shipment Management?

Master user         The master user (subscriber) has Administrator rights. The master user can post new shipments, edit a shipment, view shipments, run and create unique online reports, issue or remove unlimited agent and customer user ID’s and passwords, manage who will receive the automatic e-mail notifications, customize their tracking information, attach multiple files to any individual shipment. As a master user you can also allow your agents the ability to post a new shipment into the system for you. Every master user will be provided with our data translator tool that will allow for the automatic updating of shipment information between the WCAF Shipment Management database and most forwarder systems..

Agents         Once a master user has provided an agent with a password and user ID, the agent can access, view, edit, and post updates to only their shipments they are involved in. The agent will not have access to any of the master user’s other shipments that do not involve this agent. The agent can also run online reports, send automatically e-mail notifications, and attach and update documents on any individual shipment. An agent can’t post a new shipment of their own unless their master user has given them the ability to post new shipments for them. An agent would be either the origin or destination agent within WCAF Shipment Management system. To take advantage of our automatic uploading of data, an agent would have to upgrade to a master user level  (subscriber).